The Future of Digitization, Innovation, and Customer Experience: Rick Rioboli, Senior Vice President & CIO, Comcast, Part 2

Feb 8, 2021

Rick Rioboli says that when you are trying to transform a platform or product space, sometimes you have to forget everything you know and start from nothing to build something truly innovative. And as someone who did in fact transform an entire platform and product category, Rick would know that from experience. Rick is the Senior Vice President & CIO at Comcast and during his time with the company he was instrumental in leading the team that built the X1 platform, which has won numerous awards, including an Emmy Award for Technology and Engineering.

On Part 2 of this episode of Future of Tech with Rick, he describes what it was like building the X1 platform, and he explains where he thinks the next wave of innovation is going to come from as it relates to IoT. Rick advises that people take risks and not be afraid to start completely from scratch because that’s where new ideas truly come from. And he gives us an inside look at what makes him tick and gives tips for CIOs and CEOs of the future. Hear why he thinks that and how he put that idea into practice on this episode. Enjoy!

Main Takeaways:

• Started From the Bottom Now We Here: Sometimes in order to build something completely new, you have to forget everything you already know and scrap all of the technology and platforms that already exist. When you are starting from nothing, you have more of a change to build something truly innovative. 
• More Than the Basics: Most companies have only done basic digitization of their companies or processes. What is coming next is a more fully-fledged digitization of the entire customer and internal journey. In order to do that, though, there needs to be a much deeper understanding of the data that lives in your enterprise.
• It’s All About Utility: When it comes to adopting more aspects of the IoT, everyday people are going to lean more toward technology that is actually useful in their life or solves a problem.

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